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• German service agents cover 44 chat conversations per month with an average first reply time of 128 seconds.
https:// As with previous reports, the Zendesk Benchmark also examines overall customer satisfaction by country and industry.
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Canada bumped out Ireland for the third place spot, and Germany stays in the midfield with a 1.3 percent higher customer satisfaction up to 92.9 per cent.
• The number of messages exchanged alone doesn’t just impact customer satisfaction, the time to first reply is also an important factor.- Completely free dating site, with thousands of singles from all parts of the world.- Create your profile with photos, favorite list, ban list and blogs. Another finding shows that customer satisfaction increases as the number of chat messages exchanged increases.One possible reason for this is that customers are happier with agents who are more engaged in the customer support process.
• The most popular time to live chat an agent is between 10AM and 3PM local time.